Professional Services Features
Gain the Value of Your Investment
Many laboratories are so busy with increased workloads, extensive documentation requirements and pressure
to fill current talent gaps, that it is difficult to find time to position the laboratory environment for the future.
Beckman Coulter is dedicated to ensure your laboratory remains competitive with the latest workflow enhancements
and clinical information technology improvements. Our comprehensive support package starts with implementation
and offers coverage throughout the lifetime of your Clinical Information System.
When time is limited, Beckman Coulter's application services can help you to ensure a timely, successful implementation of your data manager from day one. Beckman Coulter offers application services staffed with uniquely skilled professionals, experienced in both the clinical diagnostic industry and IT. Many of them are certified medical technologists. By choosing to invest in these application services, you make a decision that will move you directly toward your laboratory process improvement goals. When time is precious, experience counts.
Let Beckman Coulter's application experts help you gain the value of your technology investment quickly and implement successfully the first time.
Maintenance Support and Service Coverage
Change is inevitable and busy laboratories have many dynamics to balance including staffing and training challenges, increasing test volumes from outreach programs and adding new equipment. To address these dynamics, Beckman Coulter has developed flexible service plans to best address your needs. After your implementation is completed, you may choose from minimal time and materials support to full and flexible software maintenance agreements, in addition to the hardware maintenance agreements to ensure you remain up-to-date and fully utilizing your Beckman Coulter system. The software maintenance plan includes:
- Dedicated Clinical Information System Call Center Support
Participation in the full service plan triages your calls directly to a Clinical Information System specialist for software technical support. This enhanced level of service is available 8:00 am to 5:00 pm, Monday through Friday.
- No Charge Software Upgrades
Ensure you remain on the leading edge of technology with continuous improvement same software platform enhancements that can be budgeted annually.
- Discounting for New Platforms and Applications
Software is a rapidly changing technology. This feature allows you to invest in any impactful technology changes that may involve new software platforms or any future and current applications that will integrate into your enterprise software platform that will fit your needs.
To know which services are right for you, please contact your local sales rep, or click here to contact us.